Royal1688 Privacy Policy — Your Personal Data Protection

Introduction & Scope

This Privacy Policy explains how royal1688 ("We", "Platform") collects, uses, stores, and protects the personal information you provide when using our website, mobile app, and all related services.

By using the royal1688 platform, you consent to the practices described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services immediately.

Royal1688 takes the responsibility of protecting your privacy seriously. This policy is provided to ensure you have a clear understanding of the types of information we collect, how it is used, and the security measures we take to safeguard that data.

Information We Collect

Royal1688 collects your personal information through various means. The types of information collected are as follows:

Information you provide directly:

• Full name as stated on your identification document.
• Identification number (MyKad) or passport.
• Email address and mobile phone number.
• Current residential address.
• Date of birth for age verification purposes.
• Bank account or digital wallet details for processing deposits and withdrawals.
• KYC supporting documents such as MyKad copies and utility bills.

Information collected automatically:

• IP address and general device location information.
• Web browser type and version used.
• Device type, operating system, and language settings.
• Activity history and betting records within the platform.
• Time and duration of each login session.
• Cookies and similar tracking technology data.

Below is a summary of the data types, their purposes, and retention periods:

Purpose of Data Collection & Use

Royal1688 uses your personal data responsibly and only for legitimate purposes. Specifically, your data is used to:

• Account management — registration, identity verification, profile maintenance, and password management.
• Transaction processing — process deposits, withdrawals, and all financial transactions accurately and securely.
• Legal compliance — fulfil KYC requirements, anti-money laundering (AML) obligations, and regulatory reporting duties.
• Platform security — detect and prevent fraud, unauthorized access, and suspicious activity.
• Customer Support — resolve complaints, respond to enquiries, and provide technical assistance.
• Service communications — send important notifications related to your account, transactions, and policy updates.
• Personalise your experience — recommend relevant games and promotions based on your habits and preferences.
• Product improvement — analyse usage patterns to improve the overall functionality and experience of the platform.

We do not use your data for any purposes other than those listed above without first obtaining fresh consent from you.

How We Protect Your Data

The security of your personal data is the absolute priority of royal1688. We implement multiple layers of technical and organisational protection to ensure your data is safeguarded against unauthorised access, disclosure, alteration or destruction.

Technical measures we implement:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Password storage using bcrypt hashing — your password is never stored in plain text.
• A web application firewall (WAF) that monitors and filters incoming traffic in real time.
• Intrusion Detection System (IDS) operating 24 hours a day, 7 days a week.
• Data segregation within segmented server environments to limit internal access.
• Regular data backups to geographically separate locations for disaster recovery.

Organisational measures:

• Only authorised staff have access to users' personal data.
• All staff complete data protection training before being granted access to any systems.
• Internal security audits are conducted quarterly.
• Independent audits by third-party security firms are conducted twice a year.

Sharing Data With Third Parties

Royal1688 does not sell or rent your personal data to any party for marketing purposes. However, in limited and specific situations, we may share data with the following parties:

• Payment service providers — such as banks and digital wallet operators to process your deposits and withdrawals. They only receive the data required for the relevant transaction.
• Identity verification providers — third-party companies that assist in conducting KYC and AML checks as required by law.
• Gaming technology providers — game software providers may receive technical data necessary for game operations, but not financial information or full identity details.
• Legal authorities — when required by a court order, applicable law, or regulatory body.

All third parties we work with are bound by strict data protection agreements and are not permitted to use your information for any purpose other than what has been agreed.

Cookies & Tracking Technologies

Royal1688 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device while browsing the website.

Types of cookies we use:

• Essential cookies — required for core website operations such as Login session management and security. These cookies cannot be disabled.
• Preference cookies — save your preferences such as language and display settings for a more personalized experience.
• Analytics cookies — gather information on how you use the website to help us understand and improve the platform.
• Security cookies — helps detect suspicious activity and protect your account from unauthorized access.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of our platform.

Your Rights as a User

As a royal1688 user, you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may request that we correct any information that is inaccurate or incomplete.
• Right to erasure — in certain circumstances, you may request that we delete your personal data, subject to legal data retention obligations.
• Right to restriction of processing — you may request that we restrict how we use your data under certain circumstances.
• Right to object — you may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability — you may request that we transfer your data in a machine-readable format to you or another platform.

To exercise any of the above rights, please contact our customer support team via live chat. We will comply with valid requests within 30 calendar days.

Data Retention

Royal1688 retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

In general, your data will be retained for as long as your account remains active. Following account closure, we will retain your data for the following periods:

• Financial and transaction records — 7 years for tax and legal compliance.
• KYC and identity documents — 7 years from account closure date.
• Customer support communication records — 3 years.
• Security and access logs — rolling 12 months.

Once the retention period has lapsed, your data will be securely deleted or anonymised using approved procedures.

Children's Privacy

The royal1688 platform is strictly for individuals aged 21 and above. We do not knowingly collect any personal data from individuals below the stipulated age limit.

Our rigorous KYC process ensures that all registered users have verified their age with valid official documents. Should we discover that data belonging to a child or underage individual has been collected without our knowledge, we will promptly delete that data and close the relevant account.

Privacy Policy Amendments

Royal1688 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or new technologies we adopt.

When we make significant changes, we will notify you via:

• In-platform notifications when you are logged in.
• Email to the address registered on your account.
• Update the "Updated" date at the top of this page.

Minor updates such as spelling corrections or language clarifications may be made without specific notice. We encourage you to review this page periodically. Continued use of the platform following any amendment constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• Response time: We aim to respond to all privacy-related enquiries within 5 business days.

This Privacy Policy was last updated on 1 January 2026. In the event of any inconsistency between a translated version and the original, the original version shall prevail.